CRUSHER PLYR 720 - USER GUIDE, TROUBLE SHOOTING & FAQ’S

WHAT’S IN THE BOX

• CRUSHER PLYR 720 Headset
• USB-A Wireless Transmitter
• Cables
• 3.5mm Aux
• USB-C to USB-A Charging Cable
• Removable Boom Microphone
• Xbox Game Pass 1 month Ultimate (XBOX specific headset only)
• Skullcandy Sticker
• Quick Start Guide

COMPATIBILITY

1. What devices can I use my CRUSHER PLYR 720 with?

CRUSHER PLYR 720 is a wireless and wired headset, and can be used with:

• PlayStation 5 & 4 console and controllers
• Laptops and PCs equipped with Bluetooth, or 3.5mm aux port
• Smartphones and Tablets equipped with Bluetooth and a 3.5 mm jack.
• Nintendo Switch Consoles and Dock
• Xbox Series X|S consoles (Xbox headset only) and controllers
• Xbox One controllers
• If you have a laptop or PC that has separate jacks for Audio and Microphone purposes, you will need an additional cable known as a PC splitter cable.

WIRELESS TRANSMITTERS

1. What devices can I use my Wireless Transmitter with? There are two separate CRUSHER PLYR 720 headsets. PC/Console RED and PC/XBOX GREEN with each including a wireless transmitter (Dongle) in the box.

CRUSHER PLYR 720 Wireless Transmitter can be used with:

• Xbox Series S (USB-A Port) (CRUSHER PLYR 720 for Xbox headset only with green wireless transmitter. The red wireless transmitter cannot connect to Xbox)
• PlayStation 5 & 4 consoles (USB-A Port)
• Laptops and PCs equipped with USB-A port
• Nintendo Switch Dock (USB-A Port)

INITIAL SETUP & PAIRING

XBOX SERIES S SETUP

1. You can use the Wireless Transmitter with Xbox Series X|S.
2. Connect the wireless transmitter to a USB-A port located on the console
3. Make sure you have the Platform Switch in console mode. You will see controller icon above the switch, this means you are in Console mode.
4. The Wireless Transmitter will connect automatically. If you have difficulties connecting, keep the wireless transmitter inserted and use a paperclip or similar device to insert in the pairing hole located on the left-hand side of the platform switch on top of the transmitter. Press for 1 second and the LED will blink Green. LED on the transmitter will turn sold red and you will hear voice prompt “connected” in your headset.

PLAYSTATION 5 & 4 SETUP

1. You can use the Wireless Transmitter with PlayStation.
2. Connect the wireless transmitter to a USB-A port located on the PlayStation 5 or 4 console
3. Make sure you have the Platform Switch in PC mode for green wireless transmitter and console mode for red wireless transmitter. You will see PC under the switch, this means you are in PC mode and console controller icon above switch which means you are in Console mode.
4. The Wireless Transmitter will connect automatically. If you have difficulties connecting, keep the wireless transmitter inserted and use a paperclip or similar device to insert in the pairing hole located on the left-hand side of the platform switch on top of the transmitter. Press for 1 second and the LED will blink Red.
5. Press for 1 second and the LED will blink Red. LED on the transmitter will turn sold red and you will hear voice prompt “connected” in your headset.

PC SETUP

1. Make sure you have the Platform Switch in PC mode. You will see PC under the switch, this means you are in PC mode.
2. Connect the Wireless Transmitter to any USB-A port on your PC.
3. Turn your headset On by sliding the power switch upwards.
4. The wireless transmitter should automatically pair to your headset with a voice prompt “Dongle Connected”.
5. The Wireless Transmitter will connect automatically. If you have difficulties connecting, keep the wireless transmitter inserted and use a paperclip or similar device to insert in the pairing hole located on the left-hand side of the platform switch on top of the transmitter. Press for 1 second and the LED will blink Red.
6. LED on the transmitter will turn sold red and you will hear voice prompt “ dongle connected” in your headset.

PC AUDIO AND CHAT SETTINGS

Wireless Transmitter Connection

• Gaming or Streaming audio, set your PC audio settings to (CRUSHER PLYR Dongle Game)
• Gaming with chat platforms, set your PC and chat platform settings to (CRUSHER PLYR Dongle Chat)

USB Wired Connection

• Gaming or Streaming audio, set your PC audio settings to (CRUSHER PLYR USB Game)
• Gaming with chat platforms, set your PC and chat platform settings to (CRUSHER PLYR USB Chat)

NINTENDO SWITCH SETUP

You can use the Wireless Transmitter with your Nintendo Switch.

1. Connect the wireless transmitter to a USB-A port located on the Nintendo Switch’s Dock
2. Make sure you have the Platform Switch in PC mode for green wireless transmitter and console mode for red wireless transmitter. You will see PC under the switch, this means you are in PC mode and console controller icon above switch which means you are in Console mode.
3. Power on headset and it will automatically pair to the wireless transmitter. If having issues pairing. use a paperclip or similar device to insert in the pairing hole located on the left-hand side of the platform switch on top of the transmitter.
4. Press for 1 second and the LED will blink Red
5. LED on the transmitter will turn sold red and you will hear voice prompt “connected” in your headset.

CRUSHER PLYR 720 WIRELESS TRANSMITTER FAQS

1. Can I use the wireless transmitter with any Bluetooth Headset?
   No, the transmitter is designed specifically for the CRUSHER PLYR 720 headset only.
2. Can I access SKULL-HQ Software using Wireless Transmitter connectivity?
   Yes, the transmitter connected to your PC USB-A port and successfully connecting to your headset will give you full access to Skull-HQ features.
3. Can I use the wireless transmitter to Dual-Wireless to PC or Console and mobile device via Bluetooth at the same time?
   Yes, Dual-Wireless, means you can connect your wireless transmitter to your PC or Console and simultaneously connect to any Bluetooth enabled mobile device. You can receive two audio sources at the same time simultaneously.
4. What is the latency and audio quality specification?
   Wireless transmitter has average low latency rating of 40~50ms
5. Why is low latency audio important in gaming?
   A rate from 20 to 100ms can be an acceptable latency for most gaming. Anything from 100-150ms can be workable but will be noticeable. If your game audio is lagging, it’s probably because you are operating over 150ms. Anything over 150ms is going to be noticeably frustrating. Most First Person Shooter (FPS) games require instant feedback for shooters. In order for you to be effective and for these games to function well, there needs to be around 60ms or less of latency. Other games may be able to function well at around 60~80ms, but the FPS genre can be very demanding.
6. What happens if my wireless transmitter breaks or is lost?
   If it is a manufacturer's defect, Skullcandy has you covered with a 1 Year Limited Warranty.

PLATFORM SET UP OPTIONS

PLAYSTATION 5 & 4 SETUP OPTIONS

• Connect a USB-C to USB-A cable to the USB-A port on the PlayStation console.
• Connect the 3.5mm Aux cable to the PlayStation controller’s 3.5mm aux port
• For Wireless Ultra-Low Latency, connect your PlayStation with the included Wireless Transmitter. Make sure to switch to PC mode on the transmitter.

XBOX SETUP OPTIONS

• Wired connection to Xbox controllers: Connect the 3.5mm Aux cable to Xbox controller’s 3.5mm aux port. CRUSHER PLYR 720 for PlayStation will not work wirelessly or when connecting to Xbox console using a USB-A audio cable. However, you can charge your headset connecting USB-A cable to Xbox console.
• Make sure you have updated your Xbox and Xbox controller with Microsoft’s latest firmware version. (Xbox Microsoft Firmware Updates: https://support.xbox.com/en-US/help/hardware-network/controller/update-xbox-wireless-controller#:~:text=To%20do%20this%2C%20press%20the,controller%20you%20want%20to%20update

NOTE: This is a warning about a potential "pop" or static noise that may occur when the headset is powered on and when the 3.5mm Aux cable is inserted into the controller. This noise can be more noticeable, especially at high volume levels.

PC SETUP OPTIONS

• Connecting wirelessly to PC: Connect the included USB-A wireless transmitter into a PC USB-A port. Once inserted into the USB port, it will automatically pair to your headset. There is a switch on-top of the wireless transmitter where you will see PC and a controller icon. Make sure the switch is set to PC. You will see the wireless transmitter LED blink red and then turn solid red when paired to your CRUSHER PLYR 720 successfully.
• Connect the 3.5mm Aux cable to the PC 3.5mm aux port
• Connect via Bluetooth by pairing headset to your Bluetooth enabled PC (see Bluetooth pairing instructions)
• Connect the USB-C to USB-A cable to the USB-A port on PC. Note: the included USB-A to USB-C cable is only a charging cable and will not transfer audio. You can use any USB-A to USB-C audio cables of your choice for USB wired connectivity to your CRUSHER PLYR 720.

PC AUDIO AND CHAT SETTINGS (USB CONNECTION)

Recommended for Gaming with Chat Platforms:

• Set your audio in/out on your chat platform to Crusher PLYR (Chat), then your PC also to CRUSHER PLYR (Chat)

Recommended for Gaming and Streaming Audio

• Set your PC sound settings CRUSHER PLYR (Game) for gaming/streaming audio and your chat platform to CRUSHER PLYR (Chat)

PC AUDIO AND CHAT SETTINGS (BLUETOOTH CONNECTION)

• Gaming or Streaming audio, set your PC audio settings to (CRUSHER PLYR Stereo)
• Gaming with chat platforms, set your PC and chat platform settings to (CRUSHER PLYR Hands-Free AG Audio)

SKULL-HQ, MOBILE APP & FIRMWARE UPDATES:

• Connect the USB-A wireless transmitter to the PC and make sure the switch on top of the transmitter is set to PC.
• PC requirement of Windows 10 or higher
• Download SKULL-HQ
• Open the downloaded file to install
• Once connected to SKULL-HQ, if your Crusher PLYR 720 is not running the latest firmware version, you will be prompted to perform a firmware update.
• Future CRUSHER PLYR 720 firmware updates with instructions are available via SKULL-HQ Software
• SKULL-HQ Software will automatically download updated versions

MOBILE DEVICE OPTIONS

• Connect CRUSHER PLYR 720 by pairing your headset to any Bluetooth enabled mobile device (see Bluetooth pairing instructions)
• Connect your CRUSHER PLYR 720 to any mobile device that has a 3.5mm aux port

NINTENDO SWITCH SETUP OPTIONS

• Connect via Bluetooth by pairing headset to Nintendo Switch device. (see Bluetooth pairing instructions)
• Connecting wirelessly to Nintendo Dock: Connect the included USB-A wireless transmitter into the Nintendo Switch USB-A port located on the side of the dock. Once inserted into the USB port, it will automatically pair to your headset. There is a switch on-top of the wireless transmitter where you will see PC and a controller icon. Make sure the switch is set to PC. You will see the wireless transmitter LED blink red and then turn solid red when paired to your CRUSHER PLYR 720 successfully.
• Connect the 3.5mm Aux cable to the Nintendo Switch 3.5mm aux port.

USER CONTROLS

POWER ON:

• Power button 2 second long press
• Voice Prompt “Power On / Ready to Pair”
• LED on the headset will turn WHITE

POWER OFF

• Power button 2 second long press
• Voice Prompt “Power Off”
• LED on the headset will turn BLACK
• Battery Charging LED will be RED

BLUETOOTH PAIRING

• Go to your PC or Device’s Bluetooth settings, add CRUSHER PLYR 720 as new device.
• While in Pairing mode, LED Blue blinking
• Voice Prompt “Connected” if pairing was successful
• If pairing connection unsuccessful, LED Red
• Press the Power Button Long Press 4 seconds to going into pairing mode
• Bluetooth Pairing successful, LED Blue
• Once paired to your PC or device and if connection is disrupted you will hear “Disconnected” voice prompt.
• Once successfully paired to any Bluetooth device, your headset will automatically connect to that device upon power-up.

CRUSHER TUNING

Our Crusher driver configuration is a unique system that accurately replicates and enhances the low-frequency range in both an acoustic and physical level. The Crusher driver reproduces the acoustic waveform with an analogous physical force in addition to the acoustic output, so it is very “musical” by nature. It is also highly (and very easily) adjustable with a direct control wheel on your CRUSHER PLYR 720, making it simple to adjust the level for any content and user.

The Crusher bass system is designed to be easily adaptable to any game and any type of audio content. The EQ range of the user controls allows it to be optimized for any user and any music content. In SKULL-HQ, you can adjust the CRUSHER BASS Low and High frequencies to your preferred setting for your specific game audio.

THX SPATIAL AUDIO & HEAD TRACKING

CRUSHER PLYR 720 has THX Spatial Audio and Head tracking on the headset and on PC. Therefore, you can use the Skullcandy mobile APP and Skull-HQ, Skullcandy’s gaming PC APP for all THX Spatial Audio and Head Tracking customization.

SPATIAL AUDIO

THX SPATIAL AUDIO is a sound technology designed to create an immersive, three-dimensional audio experience. It enhances the way you perceive sound by making it seem like it’s coming from specific directions around you — not just left and right, but also above, below, in front, and behind.

WHAT IT ACTUALLY DOES:

• 7.1 Surround Sound: It creates a virtual 360° sound space, so you can hear sounds as if they’re positioned in real-world space — like footsteps behind you or a helicopter flying overhead.
• Precision Positioning: Especially in gaming, it helps you pinpoint where sounds are coming from (gunfire, enemy movements, or environmental cues).
• Improved Immersion: Makes movies, music, and games feel more lifelike by simulating how sound behaves in real environments.

HEAD TRACKING

Head tracking is a technology used in Spatial Audio applications that detects the movement and position of your head in real time to adjust the audio experience accordingly.

Here’s how it works: Sensors inside the headset or using camera in a PC tracks the orientation and movement of your head. When you turn your head, the sound field remains fixed in space — just like it would in real life.

For example, if a sound is meant to come from your left and you turn your head to the right, the sound will now appear to come from behind you. This creates a more immersive and realistic listening experience. Head tracking makes it feel like the sound is anchored to the environment instead of moving with your head. It's like turning your head in a concert hall and still being able to tell where the stage is.

The head tracking on CRUSHER PLYR 720 will automatically and continually calibrate your head’s position every 30 seconds. You can also manually calibrate the head tracking by double clicking the Custom Button located on the upper-right side earcup.

THX SPATIAL AUDIO & HEAD TRACKING CONTROLS

• Custom Button 2 second long-press located on the upper-right side earcup to turn On and Off Spatial Audio from your headset
• To apply Head Tracking calibration, double-click custom button located on the upper-right side of earcup. Note: Head tracking calibration or (Re-centering) will occur every 8 seconds automatically. You may manual calibrate head tracking anytime if 8 seconds feels too long for you.

RGB CUSTOMIZATION

CRUSHER PLYR 720 has LEDs located inside the inner earcups on both left and right. You have the ability to personalize these lighting effects. These lights can display many color combinations and dynamic effects, giving your headset a unique look that matches your style, setup, and your gameplay.

WHAT CAN YOU CUSTOMIZE?

Within the Skullcandy mobile app and Skull-HQ PC app, you can;

• LED Color: choose from a full spectrum of colors
• Lighting Effects “Mode”: Set effects to breathing or solid
• Profiles: Once you set your RGB customization, it is saved as your RGB profile and will remain in that saved setting until you make changes.

CHARGING

• Connect the included USB-C to USB-A cable to PC or Console (Note: the USB-C to USB-A cable that is included in the box is only a charging cable, not an audio cable)
• LED Amber color until 100% charged
• LED breathing Green 100% charged
• Low Battery is at 10% level, LED breathing Amber color

VOLUME ADJUSTMENT

• Joystick located on the left-earcup
• Volume Up – Click joystick upwards
• Volume Down – Click joystick downwards

MICROPHONE MUTE ON/OFF

• 1 x Press lower left-earcup “Mute” button (Sidetone will be also be muted)
• 1 x Press lower left-earcup “Mute” button again to Unmute (Sidetone will also be unmuted)

GAME/CHAT MIX

• CRUSHER PLYR 720 includes the option to switch between “ChatMix Mode” and Sidetone Mode” by pressing the Joystick Center Long Press for 2 seconds.
• Out of the box your headset is in “ChatMix Mode”
• Click and move the joystick to the right which is direction towards your head. This will increase the chat audio and your game audio will game audio volume with decrease.
• Click and move the joystick to the left direction to decrease Chat audio and increase game audio.
• ChatMix button can be used while Dual-Connected. Connecting 3.5mm aux cable to Xbox or PlayStation controller and connecting wireless via Bluetooth to mobile device.

SIDETONE VOLUME ADJUSTMENT & ON/OFF

• To switch from ChatMix Mode to Sidetone Mode” press the Joystick Center button for 2 seconds.
• Out of the box your headset is in “ChatMix Mode” so you will need to press the center of the joystick for 2 seconds for Sidetone Mode.
• Click and move the joystick to the right which is direction towards your head. This will increase your sidetone volume.
• Click and move the joystick to the left direction to decrease Sidetone volume

REMOVABLE BOOM MIC

• Boom mic is removed from the headset out of the box
• Insert boom mic into the underside of the left-earcup boom mic port. Make sure the boom mic LED is facing upwards.
• Once the boom mic is inserted in the headset, you do not need to unmute the mic. The mic is in unmuted mode by default until manually muted by 1 x pressing lower left-earcup “MUTE” button.

NOTE: There is no secondary mic on CRUSHER PLYR 720. If the boom mic is removed, you will not be able to make calls or game chat. We recommend using a desktop mic if you prefer to not use the boom mic.

PRESET EQ CYCLE

• Short Press Volume Wheel
• Cycle through EQ preset settings
  • (There are 5 Presets on-board the headset, additional presets are available in the SKULL-HQ Software)

CRUSHER PLYR 720 headset has the below 5 preset EQs as a recommendation only

• Default (This is Skullcandy’s “Tuned for Gaming” Supreme Sound)
• FPS (First Person Shooter)
• RPG (Roll-Play Game)
• Music
• Custom

NOTE: Default, FPS, and RPG preset EQs that cannot be changed. - The default preset is for a simple go-to great sounding EQ setting that can be used universally with most games or media.

Additional 4 customizable presets are available in SKULL-HQ Software

HEADSET FAQS

1. Does CRUSHER PLYR 720 require charging?
   Yes, there is a battery, therefore charging is required. The headset can also draw power from the USB-A cable connected to PC or Consoles and the battery will continue to be charged while connected.
2. Is the CRUSHER PLYR 720 boom microphone removable?
   Yes, the boom microphone is removable and is unattached from the headset in the box. You can find the boom mic placed on top of the carton inside the package located between the headset earcups. You attach the boom mic to the port located on the underside of the left earcup.
   NOTE: There is no secondary mic on CRUSHER PLYR 720. If the boom mic is removed, you will not be able to make calls or game chat. We recommend using a desktop mic if you prefer to not use the boom mic.
3. What is the Dual-Connect Feature?
   Dual-connect means with your CRUSHER PLYR 720 you can connect simultaneously two devices. Below are the dual-connect scenarios possible.
   • Connect the 3.5mm aux to any device with a 3.5mm aux port such as Xbox controller, and Nintendo Switch, PlayStation controller or PC. Then pair your CRUSHER PLYR 720 to any Bluetooth enabled device.
   • Connect a USB-C to A cable to any device with a USB-A port such as PC, PlayStation console, or Nintendo Switch Dock. Then pair your CRUSHER PLYR 720 to any Bluetooth enabled device.
4. How do I adjust my game audio and chat audio mix?
   CRUSHER PLYR 720 has a joystick on the left-earcup that allows you to quickly adjust your game audio/chat audio mix. You can also adjust your game/chat mix volumes within Skull-HQ software or Skullcandy APP.
5. Can CRUSHER PLYR 720 connect to a mobile device via Bluetooth while gaming on Console or PC?
   Yes, this is called Dual-Connect & Dual-Wireless Connect. This means you can connected to your console or PC, and simultaneously connect to any Bluetooth enabled mobile device. This allows you to game on your console or PC and stream media, chat on Discord, Twitch or any chat platform and also take calls via your mobile device.
   • When the wireless transmitter is connected to PC, CRUSHER PLYR 720 headset can also connect to the dongle and simultaneously be connected via Bluetooth mobile device at same time.
   • When CRUSHER PLYR 720 is connected to PC, for example in gaming, listening to music or watching media, BT mobile device will be in HFP standby mode. A2DP standby mode for BT mobile device is also supported.
   • CRUSHER PLYR 720 recognizes the wireless transmitter when connected to PC Skull-HQ App as the priority connection. When the transmitter is connected to consoles, CRUSHER PLYR 720 will recognize BT connected mobile app as the priority connection.
   • When connected simultaneously to PC via wireless transmitter and BT mobile device and a phone call is made/received by BT mobile device, the streaming audio connection from PC will be paused After the finishing the call, the audio streaming from PC will be resumed.
6. Can CRUSHER PLYR 720 connect to a mobile device via Bluetooth while wired gaming on PC or Console via Aux cable?
   Yes, this is called Dual-Connect. This means you can connect to your Xbox controller or PC simultaneously listen to two audio sources. Connect to any Bluetooth enabled mobile device while you are connected wired to Xbox controller, Nintendo Switch or PC. You can stream media, chat on Discord, Twitch or any chat platform and also take calls via your mobile device.
   ChatMix adjustment on the joystick can be used while Dual-Connected with a 3.5mm aux cable to Xbox controller and connecting wireless via Bluetooth to a mobile device.
7. Is CRUSHER PLYR 720 a surround sound headset?
   CRUSHER PLYR 720 is a stereo headset. However, specifically developed THX Spatial Audio and Head Tracking feature is available that can provide the headset with simulated 7.1 surround sound. When used with an Xbox console or on a PC, it is compatible with Windows Sonic. When used on a PS5, it is compatible with Sony’s 3D Audio feature.
8. How do I customize my headset's settings?
   You can customize your CRUSHER PLYR 720 audio, RGB, Crusher Bass and chat settings via Skull-HQ Software for PC (Please download Skull-HQ here)
9. Is CRUSHER PLYR 720 compatible with SKULL-HQ Software and Skullcandy Mobile APP?
   Yes, your headset is compatible with SKULL-HQ Software and Skullcandy Mobile APP.
10. How do I reset CRUSHER PLYR 720 hardware?
    Custom button long press 10 seconds
11. How do I restore CRUSHER PLYR 720 to factory default settings?
    Power button long press for 6 seconds.

FIRMWARE UPDATES AVAILABLE THROUGH THE SKULLCANDY MOBILE APP AND SKULL-HQ SOFTWARE FOR PC

FOTA (Firmware Over-The-Air) updates will be prompted through Skullcandy APP via a notification.

You will be prompted when you download and access Skull-HQ software for PC.

GENERAL QUESTIONS

PLAYTIME / BATTERY LIFE & CHARGING:

BATTERY LIFE AND GAME PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE CRUSHER PLYR 720 LAST?

• There is up to 48 hours of play time in the headset
• Battery life of up to 48 hours will vary depending on your RGB, THX Spatial Audio and Crusher levels settings.

WHAT IS THE TOTAL CHARGING TIME FOR CRUSHER PLYR 720VIA USB-C CHARGING CABLE?

• 2 hours charging the headphones to 100% via USB-C cable

DOES PLYR HAVE SOME SORT OF FAST CHARGE?

• YES! CRUSHER PLYR 720 has Rapid Charge technology via the provided USB-C cable.
  • 10 minutes of charging via USB-C = 4+ Hours Playtime

CAN I CHARGE CRUSHER PLYR 720 WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

• Yes. Pretty much all USB-A to USB-C charging cables will work to charge your Headset

WHAT IS THE WIRELESS TRANSMITTER AND BLUETOOTH RANGE OF CRUSHER PLYR 720?

• You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment.

WHICH VERSION OF BLUETOOTH DOES CRUSHER PLYR 720USE?

• Bluetooth® version 5.3

WARRANTY:

Please be sure to reach out to customer service before filing a claim, we can likely help you quickly trouble shoot and solve your problem

If it is a manufacturer's defect, Skullcandy has you covered with a 1-Year Limited Warranty.