Orders will ship as normal with a slight delay.

Dime

IDENTIFYING YOUR PRODUCT

Before you get started troubleshooting, let's make sure you are reading the correct support page. To identify your True Wireless product, the product name will be printed either inside the charging case on the underside of the lid OR on the back body of the charging case.

USER GUIDE

FIRST TIME SET-UP AND PAIRING

Here are the steps you will want to take to set up your new Dime® earbuds:

  1. Take the earbuds out of the case and remove stickers from charging contact points. We recommend you put the earbuds back into the case to charge for about 30 minutes before first use. Be sure the LEDs on the earbuds turn red - this indicates charging.
  2. Once charged, remove the earbuds from the case to initiate pairing. Both earbuds will automatically power on and the LEDs will simultaneously flash blue while they sync to each other.
  3. Once the earbuds have synced together, you'll hear a voice prompt that says 'Pairing'. Only the left earbud will begin to flash red/blue. From your device, turn on Bluetooth and look for 'Dime®' in your list of available Bluetooth Devices.
  4. Select "Dime" and accept any "Pair" or "OK" prompts that appear on your screen. When pairing is complete a voice prompt will say 'Connected'. Now that Dime® is paired, you're good to go.

PAIRING A NEW DEVICE

If you have already set-up and paired to one device, you can easily pair to another device by following these simple steps.

  1. Manually Power Off your earbuds with a 4-second button hold.
  2. While Off, press and hold both earbuds again for 4 seconds. this will manually “Power On”, sync, and then enter your earbuds directly into “Pairing” Mode. At this time, your LEFT earbud will begin to flash red/blue.
  3. Simply then search and select Dime® in your available Bluetooth Device list to pair your new device.

USER CONTROLS

TROUBLESHOOTING 

PAIRING ISSUES?

ISSUE:The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when you may unintentionally disconnect your buds and change their paired state; this can create pairing challenges and impact your ability to hear audio in both earbuds or use either bud in Solo Mode. Do not worry, we have a few easy ways to get this fixed!

FIRST COMPLETE A POWER CYCLE by simply placing your buds into the charging case until the LED on both earbuds turns RED. Then remove your buds from the case and evaluate, sometimes this is all you need, but if you’re still having trouble we’ve got you covered.

SOLUTION 1: RE-SYNC YOUR EARBUDS – “AUDIO ISN’T PLAYING FROM BOTH OF MY EARBUDS”

  1. Power ON your earbuds by removing them from the charging case, or manually press and hold the button on each bud for 2 seconds.
  2. Once powered ON (you can be in a connected or non-connected state) press the button on BOTH buds 4x to start the earbuds re-sync pairing mode (earbuds connecting to each other).
  3. Your earbuds will flash Red/Blue momentarily as they re-sync, once successful they will flash Blue together and you will hear a “connected” voice prompt.
  4. If you were connected to your device, your earbuds will automatically reconnect to your device and you’re ready to stream in stereo audio (sound will play from both earbuds).

 SOLUTION 2: RESET YOUR PAIRED DEVICE LIST – “I CAN’T GET MY EARBUDS TO PAIR TO MY DEVICE CORRECTLY, OR SOLUTION 1 ISN’T FIXING MY AUDIO PLAYBACK”

  1. To ensure ease of re-pairing, please un-pair or forget your Dime® in your paired Bluetooth device list
  2. Remove your Dime® earbuds from the charging case and allow them to automatically power ON.
  3. Ensure your earbuds are in a non-connected state, then on either earbud, press the button 2x and then hold for 2 seconds.
  4. This will automatically reset your paired device list and enter you directly back into Pairing Mode. You will hear the voice prompt “Pairing” and only the LEFT bud will begin to flash RED/BLUE.
  5. At this time, turn ON your device’s Bluetooth and look for "Dime" in your list of Available Bluetooth devices, and select it.
  6. IMPORTANT – Select the “Pair” and “Ok” prompts that will pop up on your screen.
  7. Once successfully paired, a voice prompt will notify you are now “Connected”

SOLO MODE

ISSUE: If you would like to use Dime® with only one ear bud (Solo Mode), you’re in luck! The updated technology in Dime® allows you to use either the left OR the right bud in Solo Mode. Once paired correctly, you will be able to switch seamlessly between your right and left earbud. Although, if you’re having any challenges utilizing the Role Switching capabilities, you may follow these simple steps to ensure ease of use when pairing and switching between Solo and Stereo Modes.

SOLUTION:

BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY?

ISSUE: Not seeing the RED LED indicator on the buds when you’ve placed your DIME back in the case? This would let you know your earbuds are powered off and charging, so if you’re experiencing this issue here are a few helpful tips.

SOLUTION:

FAQS

BATTERY & CHARGE

WHAT IS THE TOTAL CHARGING TIME FOR DIME®?

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE DIME®LAST?

CAN I CHARGE DIME® WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

WHY DOES THE MICRO USB CHARGING CABLE LOOK DIFFERENT?

DOES DIME® HAVE SOME SORT OF FAST CHARGE?

NEW FEATURES:

WHAT IS THIS NEW LANYARD FEATURE USED FOR?

TELL ME ABOUT THE IMPROVED TRUE WIRELESS RE-SYNC OF YOUR EARBUDS?

WHAT IS THE BENEFIT OF THE ROLE SWITCHING FEATURE AND FUNCTIONALITY?

CONNECTION

DOES THE DIME® PAIR WITH THE SKULLCANDY APP?

WHAT IS THE BLUETOOTH RANGE OF THE DIME®?

CAN I CONNECT DIME® TO A COMPUTER?

CAN I USE DIME® WITH A PS4/XBOX ONE/SWITCH?

WHICH VERSION OF BLUETOOTH DOES DIME® USE?

WHICH SIDE OF DIME® IS CONSIDERED THE “PRIMARY” BUD?

WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE OR BOTH EARBUDS?

GENERAL QUESTIONS

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY DIME®?

CAN I USE DURING MOST ACTIVITIES?

WARRANTY:

Please reach out to customer service, we can likely help you quickly troubleshoot and solve your problem!

WHAT HAPPENS IF MY EARBUDS BREAK OR ARE LOST?