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HESH ANC

CHECK OUT OUR USER GUIDE . . .  


TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Hesh® ANC with your mobile device, or your Hesh® ANC is malfunctioning in any other way.

SOLUTION: A full reset may help. Here’s the simple way to do it.

  1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.
  2. You’ll see the LEDs flash purple first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “Pairing”.
  3. At this time, turn on your device’s Bluetooth and look for “Hesh ANC” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select Hesh® ANC to pair your headphones to your device. 
  4. Select “Hesh ANC” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WON’T CHARGE?

ISSUE: Not seeing the RED LED LIGHT on Hesh® ANC that indicates headphones are charging. Or, not seeing BLUE LED LIGHT on Hesh® ANC that indicates headphones are finished charging, despite charging for 2+ hours.

FAQS

BATTERY & CHARGE:

WHAT IS THE TOTAL CHARGING TIME FOR HESH® ANC VIA USB-C CHARGING CABLE?

DOES HESH® ANC HAVE SOME SORT OF FAST CHARGE?

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE HESH® ANC LAST?

CAN I CHARGE HESH® ANC WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

NEW FEATURES:

ACTIVE NOISE CANCELLATION:

AMBIENT MODE:

WHAT IS THE TILE® FINDING FEATURE AND HOW DOES IT WORK?

CONNECTION:

DOES THE HESH® ANC PAIR WITH THE SKULLCANDY APP?

WHAT IS THE BLUETOOTH RANGE OF THE HESH® ANC?

CAN I CONNECT HESH® ANC TO A COMPUTER?

CAN I USE HESH® ANC WITH A PS4/XBOX ONE/SWITCH?

WHICH VERSION OF BLUETOOTH DOES HESH® ANC USE?

GENERAL QUESTIONS

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY HESH® ANC?

WARRANTY

WHAT HAPPENS IF MY HEADPHONES BREAK OR ARE LOST?