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    1. HESH EVO

    Collection: HESH EVO

    CHECK OUT OUR USER GUIDE...


    TROUBLESHOOTING

    PAIRING ISSUES?

    ISSUE: You’re having trouble pairing your Hesh® Evo with your mobile device, or your Hesh® Evo are malfunctioning in any other way.

    SOLUTION: A full reset may help. Here’s the simple way to do it:

    1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.
    2. You’ll see the LEDs flash purple first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “Pairing”.
    3. At this time, turn on your device’s Bluetooth and look for “Hesh Evo” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select Hesh® Evo to pair your headphones to your device.
    4. Select “Hesh Evo” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

    HEADPHONES WON’T CHARGE?

    ISSUE: Not seeing the RED LED LIGHT on Hesh® Evo that indicates headphones are charging. Or, not seeing BLUE LED LIGHT on Hesh® Evo that indicates headphones are finished charging, despite charging for 2+ hours.

    SOLUTION:

    • Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging.
    • Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones.
    • Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port.
    • When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

    FAQS

    BATTERY & CHARGE:

    WHAT IS THE TOTAL CHARGING TIME FOR HESH® EVO VIA USB-C CHARGING CABLE?

    • 1 hour 45 minutes for the headphones to charge to 100%

    DOES HESH EVO HAVE SOME SORT OF FAST CHARGE?

    • YES! – Hesh® Evo has Rapid Charge technology featuring a USB-C charging port and cable.
    • 10 Minutes of charge will provide 3+ hours of playtime.

    BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE HESH EVO LAST?

    • There is up to 36+ hours of play time in the headphones

    CAN I CHARGE HESH® EVO WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

    • Pretty much all USB-A to USB-C charging cables will work to charge your Hesh® Evo headphones.

    NEW FEATURES:

    WHAT IS THE TILE® FINDING FEATURE AND HOW DOES IT WORK?

    • The Tile® finding feature will allow you to locate your headphones if you’ve misplaced them or they have been taken.
    • You will need to download the Tile App for this feature to function with your device, and it is very easy to set up! Just follow the on-screen instructions to link your Hesh® Evo to the app, and you’ll be ready to go.

    CONNECTION:

    DOES THE HESH® EVO PAIR WITH THE SKULLCANDY APP?

    • No, the Hesh Evo will no pair with the Skullcandy App.

    WHAT IS THE BLUETOOTH RANGE OF THE HESH® EVO?

    • You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

    CAN I CONNECT HESH® EVO TO A COMPUTER?

    • Yes as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

    CAN I USE HESH® EVO WITH A PS4/XBOX ONE/SWITCH?

    • Xbox One: No   
    • Switch: Yes
    • PS4: No 

    WHICH VERSION OF BLUETOOTH DOES HESH® EVO USE?

    • Bluetooth® version 5.0 

    GENERAL QUESTIONS:

    CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY HESH® EVO?

    • When paired to your device, you can press the main button on the right side two times to activate your voice assistant feature at any time.

     

    WARRANTY:

    PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE BEFORE FILING A CLAIM, WE CAN LIKELY HELP YOU QUICKLY TROUBLESHOOT AND SOLVE YOUR PROBLEM

    WHAT HAPPENS IF MY HEADPHONES BREAK OR ARE LOST?

    • If it is a manufacturer's defect, Skullcandy has you covered with a 1 Year Limited Warranty.
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