ORDERS WILL SHIP AS NORMAL UNDER LEVEL 4 WITH A SLIGHT DELAY

HESH EVO

CHECK OUT OUR USER GUIDE...


TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Hesh® Evo with your mobile device, or your Hesh® Evo are malfunctioning in any other way.

SOLUTION: A full reset may help. Here’s the simple way to do it:

  1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.
  2. You’ll see the LEDs flash purple first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “Pairing”.
  3. At this time, turn on your device’s Bluetooth and look for “Hesh Evo” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select Hesh® Evo to pair your headphones to your device.
  4. Select “Hesh Evo” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WON’T CHARGE?

ISSUE: Not seeing the RED LED LIGHT on Hesh® Evo that indicates headphones are charging. Or, not seeing BLUE LED LIGHT on Hesh® Evo that indicates headphones are finished charging, despite charging for 2+ hours.

SOLUTION:

FAQS

BATTERY & CHARGE:

WHAT IS THE TOTAL CHARGING TIME FOR HESH® EVO VIA USB-C CHARGING CABLE?

DOES HESH EVO HAVE SOME SORT OF FAST CHARGE?

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE HESH EVO LAST?

CAN I CHARGE HESH® EVO WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

NEW FEATURES:

WHAT IS THE TILE® FINDING FEATURE AND HOW DOES IT WORK?

CONNECTION:

DOES THE HESH® EVO PAIR WITH THE SKULLCANDY APP?

WHAT IS THE BLUETOOTH RANGE OF THE HESH® EVO?

CAN I CONNECT HESH® EVO TO A COMPUTER?

CAN I USE HESH® EVO WITH A PS4/XBOX ONE/SWITCH?

WHICH VERSION OF BLUETOOTH DOES HESH® EVO USE?

GENERAL QUESTIONS:

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY HESH® EVO?

 

WARRANTY:

PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE BEFORE FILING A CLAIM, WE CAN LIKELY HELP YOU QUICKLY TROUBLESHOOT AND SOLVE YOUR PROBLEM

WHAT HAPPENS IF MY HEADPHONES BREAK OR ARE LOST?