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HESH EVO

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TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Hesh® Evo with your mobile device, or your Hesh® Evo are malfunctioning in any other way.

SOLUTION: A full reset may help. Here’s the simple way to do it:

  1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.
  2. You’ll see the LEDs flash purple first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “Pairing”.
  3. At this time, turn on your device’s Bluetooth and look for “Hesh Evo” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select Hesh® Evo to pair your headphones to your device.
  4. Select “Hesh Evo” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WON’T CHARGE?

ISSUE: Not seeing the RED LED LIGHT on Hesh® Evo that indicates headphones are charging. Or, not seeing BLUE LED LIGHT on Hesh® Evo that indicates headphones are finished charging, despite charging for 2+ hours.

SOLUTION:

  • Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging.
  • Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones.
  • Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port.
  • When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

FAQS

BATTERY & CHARGE:

WHAT IS THE TOTAL CHARGING TIME FOR HESH® EVO VIA USB-C CHARGING CABLE?

  • 1 hour 45 minutes for the headphones to charge to 100%

DOES HESH EVO HAVE SOME SORT OF FAST CHARGE?

  • YES! – Hesh® Evo has Rapid Charge technology featuring a USB-C charging port and cable.
  • 10 Minutes of charge will provide 3+ hours of playtime.

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE HESH EVO LAST?

  • There is up to 36+ hours of play time in the headphones

CAN I CHARGE HESH® EVO WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

  • Pretty much all USB-A to USB-C charging cables will work to charge your Hesh® Evo headphones.

NEW FEATURES:

WHAT IS THE TILE® FINDING FEATURE AND HOW DOES IT WORK?

  • The Tile® finding feature will allow you to locate your headphones if you’ve misplaced them or they have been taken.
  • You will need to download the Tile App for this feature to function with your device, and it is very easy to set up! Just follow the on-screen instructions to link your Hesh® Evo to the app, and you’ll be ready to go.

CONNECTION:

DOES THE HESH® EVO PAIR WITH THE SKULLCANDY APP?

  • No, the Hesh Evo will no pair with the Skullcandy App.

WHAT IS THE BLUETOOTH RANGE OF THE HESH® EVO?

  • You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

CAN I CONNECT HESH® EVO TO A COMPUTER?

  • Yes as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

CAN I USE HESH® EVO WITH A PS4/XBOX ONE/SWITCH?

  • Xbox One: No   
  • Switch: Yes
  • PS4: No 

WHICH VERSION OF BLUETOOTH DOES HESH® EVO USE?

  • Bluetooth® version 5.0 

GENERAL QUESTIONS:

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY HESH® EVO?

  • When paired to your device, you can press the main button on the right side two times to activate your voice assistant feature at any time.

 

WARRANTY:

PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE BEFORE FILING A CLAIM, WE CAN LIKELY HELP YOU QUICKLY TROUBLESHOOT AND SOLVE YOUR PROBLEM

WHAT HAPPENS IF MY HEADPHONES BREAK OR ARE LOST?