Orders will ship as normal with a slight delay.

Indy ANC

TO VIEW THE USER GUIDE INCLUDED IN THE INDY™ ANC PACKAGING, CLICK HERE.

IDENTIFYING YOUR PRODUCT

Before you get started troubleshooting, let's make sure you are reading the correct support page. To identify your True Wireless product, the product name will be printed either inside the charging case on the underside of the lid OR on the back body of the charging case.

USER GUIDE

TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when you may unintentionally disconnect the buds and change their paired state, this can create pairing challenges and impact your ability to use either bud solo (Solo Mode). Do not worry, as there is an easy fix! 

SOLUTION:

  1. Remove Indy™ ANC from your Bluetooth Paired Device list
  2. Touch and hold the sensor on each bud for 6 seconds to manually Power Off
  3. From Off, touch and hold the sensor on each bud for 15 seconds until the LED turns solid BLUE
  4. While the LED is solid BLUE, tap the sensor twice (2x) on each bud. The LED will flash PURPLE to indicate the reset has been successful.
  5. The buds will remain Powered ON and the LED’s will quickly flash RED and then BLUE while they automatically sync together and enter back into Pairing Mode.
  6. Wait for only the LEFT bud to begin to flash Red/Blue, and you will hear the “Pairing” voice prompt.
  7. Look for “Indy ANC” in your list of available Bluetooth devices and select it. For Android devices: "Click “+ Pair New Device” and select Indy™ ANC to pair your earbuds to your device.
  8. Accept the “Pair” or “OK” prompt that appears on your screen. When pairing is complete, a voice prompt will say “connected.

USE EITHER BUD SOLO

ISSUE: If you’re a user that would like to use the Indy™ ANC with only one earbud (Solo Mode), you’re in luck! The updated technology in Indy™ ANC allows the user to use either the left OR the right bud in Solo Mode. Once paired correctly, you will be able to switch between buds at your discretion. Although, if you’re having any challenges using either bud solo, you may follow these simple steps to ensure ease of use when pairing and switching between Solo and Stereo Modes.

To use solo mode, make sure both earbuds are on and connected. Then place the bud you aren’t using back in the case. The remaining bud will stay paired and function with both phone calls and music, but please note that your Noise Cancellation will not be activated while in Solo Mode.

To use both earbuds again, simply remove the other bud from the case at any time, and once the music begins to seamlessly stream back into Stereo mode, you will also hear the voice prompt “Noise Cancellation ON” to indicate that your ANC is once again activated.

SOLUTION:

BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY?

ISSUE: Not seeing the RED LED indicator on the buds when you’ve placed your Indy™ ANC back in their charging case? 

SOLUTION:

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.

FAQS

NEW FEATURES

ACTIVE NOISE CANCELLATION

AUDIODO PERSONALIZED AUDIO

PERSONAL SOUND PROFILES

SETUP INSTRUCTIONS:

GENERAL QUESTIONS

BATTERY & CHARGE

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE INDY™ ANC LAST?

WHAT IS THE TOTAL CHARGING TIME FOR INDY™ ANC VIA USB-C CHARGING CABLE AND WIRELESS CHARGING?

DOES THE INDY™ ANC HAVE WIRELESS CHARGING IN THE CASE?

DOES INDY™ ANC HAVE SOME SORT OF FAST CHARGE?

CAN I CHARGE INDY™ ANC WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP/?

WHAT IS THE ADDED BENEFIT OF THE INDY™ ANC USE OF THE BUD SOLO FEATURE AND FUNCTIONALITY?

HOW DO YOU CHANGE BETWEEN EQ SETTINGS, AND WHAT’S THE DIFFERENCE?

WHEN IS THE BEST TIME TO USE AMBIENT MODE, AND HOW DO I TURN IT ON AND OFF?

WHAT IS THE TILE® TRACKING FEATURE AND HOW DOES IT WORK?

CONNECTION

DOES THE INDY™ ANC PAIR WITH SKULLCANDY APP?

WHAT IS THE BLUETOOTH RANGE OF THE INDY™ ANC?

CAN I CONNECT INDY™ ANC TO A COMPUTER?

 CAN I USE INDY™ ANC WITH A PS4/XBOX ONE/SWITCH?

WHICH VERSION OF BLUETOOTH DOES INDY™ ANC USE?

WHICH SIDE OF INDY™ ANC IS CONSIDERED THE “MAIN” BUD?

WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE OR BOTH EARBUDS?

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY INDY™ ANC?

CAN I USE INDY™ ANC FOR SPORTS OR WORKING OUT?

WARRANTY

PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE IF YOU HAVE ANY ISSUES. YOU CAN REACH US AT returns@lab4.co.nz

WHAT HAPPENS IF MY EARBUDS BREAK.