ORDERS WILL SHIP AS NORMAL UNDER LEVEL 4 WITH A SLIGHT DELAY

JIB TRUE


IDENTIFYING YOUR PRODUCT

Before you get started troubleshooting, let's make sure you are reading the correct support page. To identify your True Wireless product, the product name will be printed either inside the charging case on the underside of the lid OR on the back body of the charging case.

CHECK OUT OUR USER GUIDE

TROUBLESHOOTING

 

PAIRING ISSUES?

ISSUE: The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when you may unintentionally disconnect your buds and change their paired state; this can create pairing challenges and impact your ability to use either bud solo (Master Role Switch). Do not worry, as this is an easy fix!

SOLUTION:

 

MONO MODE

ISSUE: If you would like to use Jib™ True with only one ear bud (Mono Mode), you’re in luck! The updated technology in Jib™ True allows you to use either the left OR the right bud in Mono Mode. Once paired correctly, you will be able to switch between buds at your discretion. Although, if you’re having any challenges utilizing the Master Role Switching capabilities, you may follow these simple steps to ensure ease of use when pairing and switching between Mono and Stereo Modes. 

SOLUTION:

BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY?

ISSUE: Not seeing the RED LED indicator on the bud when you’ve placed your JIB TRUE back in the case? 

SOLUTION:

FAQS

BATTERY & CHARGE

WHAT IS THE TOTAL CHARGING TIME FOR JIB™ TRUE?

EARBUDS:

CASE:

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE JIB™ TRUE LAST?

CAN I CHARGE JIB™ TRUE WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

DOES JIB™ TRUE HAVE SOME SORT OF FAST CHARGE?

NEW FEATURES

WHAT IS THE BENEFIT OF THE MASTER ROLE SWITCHING FEATURE AND FUNCTIONALITY?

CONNECTION

DOES THE JIB™ TRUE PAIR WITH THE SKULLCANDY APP?

WHAT IS THE BLUETOOTH RANGE OF THE JIB™ TRUE?

CAN I CONNECT JIB™ TRUE TO A COMPUTER?

CAN I USE JIB™ TRUE WITH A PS4/XBOX ONE/SWITCH?

 WHICH VERSION OF BLUETOOTH DOES JIB™ TRUE USE?

WHICH SIDE OF JIB™ TRUE IS CONSIDERED THE “MASTER” BUD?

WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE OR BOTH EARBUDS?

GENERAL QUESTIONS

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY JIB™ TRUE?

 

CAN I USE JIB™ TRUE FOR SPORTS OR WORKING OUT?

WARRANTY

 

WHAT HAPPENS IF MY EARBUDS BREAK OR ARE LOST?