INITIAL POWER ON & CHARGING SUPPORT:

POWER ON:

To power your earbuds one for the first time, remove the stickers covering the charging points on both earbuds. Place the earbuds in the charging case. When the LEDs on both earbuds turn amber or white, remove the earbuds from the case.

Your earbuds will automatically turn on when you remove them from the case, and they’ll automatically turn off when you put them back in the case.

To manually turn your buds off, tap the skull logo on each earbud 2 times, then hold for 1 second. (Tap and release, Tap and release, press and hold for 1 second)

To turn them back on, press the skull on each earbud for 1 second.

CHARGING:

Push Play Active is loaded with battery life. It holds up to 10 hours of playtime on a single charge. Your charging case holds an additional 24 hours of battery time, for a total of up to 34 hours of listening time.

To charge your earbuds, place them in the charging case. The LEDs will pulse amber (0-40% charging) or white (41-90% charging) to indicate they are now charging . When they are fully charged the LEDs will show solid white (91-100% charged).

When your batteries have about 30-45 minutes of playtime remaining (about 15% charge), a voice prompt will notify you “battery low” every 10 minutes until they are depleted and power off.

To check case battery life, plug in the charging cable. The single LED located next to the USB-C charging port will light up and indicate the current case battery level.

PULSING AMBER = 0-40%

PULSING WHITE = 41-90%

SOLID WHITE = 91-100%

The Push Play Active charging case can be independently charged, whether the earbuds are in it or not.

With our Rapid Charge feature, a 10-minute charge of the charging case or earbuds will provide more than 2 hours of battery play time.

CHARGE 10 MINUTES = 2 HOURS BATTERY LIFE

BUDS OR CASE NOT CHARGING PROPERLY?

Issue: Not seeing the red LED indicator on the buds when you’ve placed your earbuds back in the charging case, or the charge case LED not turning on when your USB-C cable is plugged in?

Troubleshooting steps:

1. Check to see if any debris is blocking the charging pins at the bottom of the case, on the earbud, or in the USB-C plug or port.  
2. Check to see if the removable ear gels have been twisted or are falling off. This could be keeping the buds from sitting correctly in the case. If you’re having a hard time closing the lid completely, it is likely because the earbuds are not set correctly or the gels are interfering.
3. Make sure the charging cable is properly inserted into a suitable power source.
4. Check the battery level LED on the charging case to ensure the case is holding a charge.

IMPORTANT – IF YOUR EARBUDS ARE NOT AUTOMATICALLY POWERING OFF OR CHARGING WHEN PLACED INTO THE CASE, PLEASE ENSURE THAT THE CASE BATTERY ISN’T COMPLETELY DRAINED. IF THE CASE BATTERY IS COMPLETELY DEAD, THE EARBUDS WILL NOT RECOGNIZE THEY ARE IN THE CASE AND WILL NOT AUTOMATICALLY POWER OFF AND BEGIN TO CHARGE, AND THEY WILL NOT POWER ON WHEN REMOVED FROM THE CASE.

INITIAL PAIRING SUPPORT:

FIRST-TIME PAIRING IS EVEN EASIER WITH GOOGLE FAST PAIR FOR ANDROID. AFTER YOU REMOVE YOUR EARBUDS FROM THE CASE, YOUR ANDROID DEVICE WILL AUTOMATICALLY PULL UP A PAIRING SCREEN. JUST CLICK ‘CONNECT’ AND YOUR EARBUDS WILL PAIR TO YOUR PHONE. IT’S THAT EASY.

BUT DON’T WORRY, BLUETOOTH PAIRING IS STILL A BREEZE NO MATTER YOUR OPERATING SYSTEM.

QUICK START VERSION: (FIRST TIME PAIRING OUT OF THE BOX)

1. To pair to your device for the first time, make sure you’ve removed the stickers from the charging points and returned the earbuds to the charging case.
2. Now, remove both earbuds from the case. A tone will indicate that your earbuds have powered on, and a voice prompt will say “Ready to pair.”
3. The LEDs will begin to pulse blue — both earbuds are now in Pairing Mode. Open the Bluetooth settings on your phone and find “Push Play” in your list of available devices.
4. Select “Push Play” and accept the “Pair” or “OK” prompt that appears on your screen. When pairing is complete, a voice prompt will say “connected” and the earbud LEDs will flash blue three times.

MULTIPOINT PAIRING: PAIR TO A SECOND NEW DEVICE (AFTER FIRST TIME PAIRING, WHILE EARBUDS ARE POWERED ON AND CONNECTED)

This feature makes it possible to pair your earbuds with two devices at once. The connection is managed automatically — you won’t need to do anything after pairing the second device.

For example — while watching YouTube videos on your laptop, you can take a call on your phone without the hassle of disconnecting from one device to pair with another.

To utilize Multipoint Pairing and pair to a second device when you’re already powered on and connected to a device, press and hold the touch sensor on either earbud for three seconds. This will again put both earbuds into pairing mode.

1. The voice prompt will say “Ready to pair”, and both earbuds will pulse blue. You can select “Push Play” from the new available Bluetooth device list. Accept the prompt that will appear on your screen.
2. Once paired to the second device, you will be able to stream seamlessly from either device as needed.

Now that you’ve paired to multiple devices, each time you power on your earbuds they will automatically pair to the two most recently paired devices.

WANT TO ADD A NEW DEVICE VIA MULTIPOINT PAIRING? (WHILE ALREADY CONNECTED AND PAIRED TO TWO DEVICES)

• Simply enter into pairing mode while connected to your current two devices, and pair normally to the new device.
• Once connected to the newly added device, the device that was first paired to your earbuds will be disconnected and you are now paired to the two most recently paired devices via Multipoint.
• It is important to note that after powering your earbuds off and back on, the two most recently paired devices will always become the default Multipoint duo.

STREAMING AUDIO WITH MULTIPOINT:

• With Push Play Active, you’re able to play audio from either paired device at any time, but they will not play simultaneously.

For example, if you press play on one device while the other is streaming audio, the streaming device will automatically pause and the new device will begin to stream. No need to pause one before starting the other, the connection is managed automatically.

STREAMING AUDIO + PHONE CALLS + PROMPT TONES AND VOICE ASSISTANT WITH MULTIPOINT:

• With Push Play Active, if you’re streaming audio from one device and get a phone/Zoom call on the other, the streaming audio will automatically pause and the call device will take priority. 
• Once the call has ended, the audio will then resume on the previously streaming device.
• Similarly, if there is an important notification prompt tone from the device that is not currently streaming, the audio will pause briefly to notify the user, and then streaming will resume normally.
• What happens if I’m currently on an active call and the second device gets an incoming call? The user will always need to end the first active call before the second can be answered.
• You will not be able to have two active calls going at the same time. 
• If there are no active calls (and no streaming audio) on either device, the first call incoming or outgoing on either device will take priority.
• With your Push Play Active earbuds, the native voice assistant on either device cannot be activated during any sequence of active or outgoing calls, but CAN be activated from either device even if one is streaming audio.

QUICK START GUIDE - USER CONTROLS

Push Play Active media controls are ready to keep you connected and in complete control of your Bluetooth enabled device.

We’ve also incorporated a simple feedback tone feature that allows you to hear each time you have tapped the touch sensor on the earbud (located on the Skullcandy Logo). When tapping more than one time in sequence, you will hear ascending tones to give you better control of your media. The tones are very subtle and do not disrupt your listening. They are easy to hear even while playing music, and the quick sensor response tone will help you quickly learn your way around the controls on your device.

MANUALLY POWER ON: EITHER EARBUD

• Press and hold the touch sensor on both earbuds for 1 second (1s hold)

MANUALLY POWER OFF: EITHER EARBUD

• Tap the touch sensor on either or both earbuds twice, and then press and hold for one second (2x tap, then 1s hold)

PLAY/PAUSE MEDIA: EITHER EARBUD

• Tap the touch sensor on either earbud once (1x tap)

ANSWER/HANG UP CALL: EITHER EARBUD

• Tap the touch sensor on either earbud once (1x tap)

REJECT INCOMING CALL: EITHER EARBUD

• Press the touch sensor on either earbud for 1 second (1s hold)

STAY-AWARE MODE ON/OFF: EITHER EARBUD

• Press the touch sensor on either earbud once, and then press again and hold for 1 second (1x tap, then 1s hold)

VOLUME UP: RIGHT EARBUD

• Press the touch sensor on the right earbud for 1 second (1s hold)

VOLUME DOWN: LEFT EARBUD

• Press the touch sensor on the left earbud for 1 second (1s hold)

TRACK FORWARD: EITHER EARBUD

• Tap the touch sensor on either earbud twice (2x tap)

TRACK BACKWARD: EITHER EARBUD

• Tap the touch sensor on either earbud three times (3x tap)

ACTIVATE ASSISTANT: LEFT EARBUD

• Tap the touch sensor on the left earbud four times (4x tap)

EQ MODE TOGGLE: RIGHT EARBUD

• Tap the touch sensor on the right earbud four times (4x tap)

BLUETOOTH PAIRING: EITHER EARBUD

• Press and hold the touch sensor on either earbud for three seconds (3s hold)

PRESET EQ MODES

To help you get the best sound quality from your content, Push Play Active features 3 preset EQ modes:

• Music Mode
• Bass Boost Mode
• Podcast Mode

To switch between EQ modes, tap the touch sensor on your right earbud four times.

Your default EQ setting is “Music Mode”, which is great for general listening.

Bass Boost Mode increases the low frequencies for a bass-heavy audio experience.

Podcast Mode removes most of the bass response and is great for podcasts or audio books.

STAY-AWARE MODE:

Stay-Aware Mode makes it easier to hear what’s going on around you without having to remove an earbud, so you can enjoy your audio and stay in touch with your surroundings.

This is especially nice at the airport when you want to hear announcements, or at the gym when you want to keep track of what’s going on around you.

Simply press the touch sensor on either earbud one time, and then press and hold for one second to toggle between Stay-Aware Mode on or off.

CLEAR VOICE SMART MIC:

Push Play Active is equipped with Clear Voice Smart Mic which utilizes an advanced microphone and artificial intelligence software to isolate the speaker’s voice and reduce background noise. This is especially effective at eliminating discontinuous noise — the kind of background chatter you’d find in a crowded coffee shop or airport.

This means that whoever you’re speaking with, whether you’re on the move or sitting at your computer, will be able to clearly hear your voice in nearly any situation.

ACTIVATE YOUR VOICE ASSITANT

Who do you ask for help? Siri? Bixby? Google Assistant? Unlike proprietary earbuds, Skullcandy earbuds work with any assistant.

Simply tap the touch sensor on the left earbud four times to activate your device’s local assistant.

SOLO AND STEREO MODES:

Sometimes you want to be able to hear your music, but still hear what’s going on around you. When you want to do that, you can use just one earbud.

We call this Solo Mode. Both the left and right earbud can be used in Solo Mode.

To use Solo Mode when you’ve previously paired your earbuds to a device, simply remove either earbud from the charging case and that earbud will function with both phone calls and music.

If you are initially pairing only one earbud, simply follow the same initial pairing steps above and you’re good to go.

To use both earbuds again, simply remove the other earbud from the case at any time. You will hear the power on “pling” tone, and your audio will begin to stream seamlessly back in Stereo Mode.

FIT:

Push Play Active earbuds fit comfortably and securely in your ear. Here’s how to get the best fit.

First, place the bud in your ear at an angle, bring the ear hanger behind your ear, then rotate the earbud minimally to the front or back to secure in place. Your earbud should feel comfortable and stable in and around your ear.

For optimal acoustic performance, you also want to be sure your ear gel creates a nice seal just inside your ear canal.

Push Play comes with three sizes of ear gels to help you find the best fit. Try each size provided to see which fit works best for you.

HAVING TROUBLE? DON’T RETURN TO THE STORE AND LET US HELP!

NO AUDIO IN ONE EAR?

Let’s re-sync your earbuds by first placing both of them into the charge case and ensure the LEDs on the earbuds both turn amber or white. Then simply remove both earbuds together. If the stereo audio stream hasn’t been fixed, please follow the steps below. 

1. On your device, open the Bluetooth settings and turn Bluetooth OFF.
2. Remove both earbuds from the charge case and ensure they are both powered ON.
3. Tap the touch sensor on both earbuds four times simultaneously. The earbud LEDs will slowly flash white as they re-sync, followed by four quick white flashes that will indicate a successful true wireless sync between your earbuds.
4. On your device, open the Bluetooth settings again and turn ON, then select your previously paired “Push Play”.
5. You will hear the “Connected” voice prompt which indicates a successful pairing to your device.

IF YOU ARE STILL HAVING PAIRING ISSUES, PLEASE PROCEED FOLLOW THE INSTRUCTIONS BELOW TO RESET YOUR EARBUDS TO GET THEM STREAMING CORRECTLY.

1. Remove “Push Play” from your Bluetooth Paired Device list settings, and then turn the Bluetooth OFF.
2. Remove BOTH earbuds from the charging case, a tone and will indicate your earbuds are powered ON.
3. Press and hold BOTH the right and left earbud touch sensors for six seconds until you hear two tones.
4. Both earbuds will flash amber six times, a tone will indicate a successful reset, and a voice prompt will say “Ready to Pair” as your earbuds flash white and enter back into Pairing Mode.
5. On your device, open your Bluetooth settings and turn Bluetooth ON. In the available devices list, select “Push Play” and accept the “Pair” or “OK” prompt that appear on your screen. When pairing is complete, a voice prompt will say “Connected” and the LEDs on your earbuds will flash blue three times.

FREQUENTLY ASKED QUESTIONS 

PLAYTIME / BATTERY LIFE & CHARGING:

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES PUSH PLAY LAST?

• The earbuds have up to 10 hours on a single charge and the case holds an additional 24 hours.
• Between the earbuds and charging case, there is a total battery life of 34 hours.

WHAT IS THE TOTAL CHARGING TIME FOR PUSH PLAY VIA THE PROVIDED USB-C CHARGING CABLE?

• Your earbuds will rapid charge to full capacity in just 30 minutes and your case will take just 1 hour!

DOES PUSH PLAY HAVE SOME SORT OF FAST CHARGE?

• Yes, Push Play has Rapid Charge technology via the provided USB-C cable and internally for the earbuds.
  • 10 minutes of the earbuds and case = 2+ Hours Playtime

CAN I CHARGE PUSH PLAY WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

• Yes. Pretty much all USB-A or USB-C charging ports will work to charge your Push Play Active charge case.

HOW DO YOU CHANGE BETWEEN EQ SETTINGS, AND WHAT’S THE DIFFERENCE?

• When you’re paired to your Push Play earbuds, you can toggle between the EQ Modes by tapping the right earbud touch sensor four times. A voice prompt will notify you of the EQ Mode as you toggle through your options of Music Mode (default), Bass Boost Mode, and Podcast Mode.

DURABILITY:

IS IT OK TO WEAR PUSH PLAY ACTIVE EARBUDS WHILE WORKING OUT?

• Absolutely! Push Play Active features an IP55 sweat, dust, and water resistance rating, making it perfectly safe to use for exercise and active use in any weather. Just be sure to dry them off before placing them back in the charging case. Additionally, the secure over-ear hangers make Push Play Active a great choice for exercise

CONNECTION:

DOES PUSH PLAY ACTIVE CONNECT WITH THE SKULLCANDY APP?

• No, Push Play does not connect with the Skullcandy app.

WHAT IS THE BLUETOOTH RANGE OF PUSH PLAY?

• You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 

CAN I CONNECT PUSH PLAY TO A COMPUTER?

• Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

CAN I USE PUSH PLAY WITH A PS4/XBOX ONE/SWITCH?

• Xbox One: No   
• Switch: Yes
• PS4/5: No (but they will work if you have a separate Bluetooth transmitter dongle)

WHICH VERSION OF BLUETOOTH DOES PUSH PLAY USE?

• It uses Bluetooth® version 5.3

WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE OR BOTH EARBUDS?

• Push Play has stereo (both earbuds) calling and streaming so you’ll always hear the caller or your content in both ears.

Although, you do have the option to use only one earbud (left or right side) if you prefer Solo Mode in some situations.

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY PUSH PLAY?

• Yes. When paired to your device, you can activate your local voice assistant feature at any time by tapping the left earbud four times.

WARRANTY:

WHAT HAPPENS IF MY EARBUDS BREAK?

• If it is a manufacturer defect, Skullcandy has you covered with a 1 Year Limited Warranty.