THE BASICS.

WHAT SKULLCANDY PRODUCTS ARE COMPATIBLE WITH THE SKULLCANDY APP?

Currently, the Skullcandy App supports:

• Grind Fuel
• Push Active
• Crusher ANC
• Crusher Evo
• Indy ANC
• Indy Evo
• Indy Fuel 
• Push Ultra

All users can explore the Skullcandy brand and get support through the Skullcandy App. 

WHICH PRODUCTS ARE NOT SKULLCANDY APP SUPPORTED? 

Due to tech limitations, the Skullcandy App does not support some of our products such as:

• Hesh 
• Hesh ANC
• Hesh Evo
• Venue
• Indy 
• Sesh
• Sesh Evo
• Spoke
• Jib
• Dime
• Ink’d
• Etc.

WHAT DEVICES CAN ACCESS THE SKULLCANDY APP?

• The Skullcandy App runs on mobile devices - iOS and Android operating systems alike. At this time laptops and tablets will not properly render the Skullcandy App, though we are exploring expanding our device coverage.

PHONE PAIRING. 

I AM HAVING TROUBLE CONNECTING MY PRODUCT TO MY PHONE.  

When connecting your product to your mobile device, make sure your product is in pairing mode. This is usually achieved across products with a cycle off and back on. 

1. To use the Skullcandy App, make sure you first successfully pair your app-compatible Skullcandy product to your phone.
2. Go to your mobile Bluetooth device list and select the Skullcandy product name that you want to pair. If you see your product’s name followed by “-LE” this is a secondary connection for Tile™ services. It will not allow for audio and calls over this connection; it is not the correct Bluetooth connection to support the use of the Skullcandy App. 
3. If you do not see your product’s name without “-LE” in your Bluetooth devices pairing list, please complete a clear paired device reset. For most Skullcandy audio products, powering your earbuds or headphones off then back on will get you back into pairing mode.

**THERE ARE SCREENSHOTS BELOW SHOWING THE DIFFERENCE AS IT WOULD APPEAR ON YOUR PHONE**

I SEE MY PRODUCT LISTED IN MY PHONE’S BLUETOOTH SETTINGS WITH A -LE ON IT. WHAT DOES “-LE” STAND FOR?

You may notice your Skullcandy product showing up two times in your phone Bluetooth devices list. One is the regular audio streaming connection… 

• LE stands for “Low-Energy Bluetooth.” Since your Tile™ enabled product gives off different Bluetooth connection points, you might also see your product name followed by -LE, such as “Sesh Evo-LE.”  You don’t want to select this when it appears in the list of your available devices. This is the Low-Energy Bluetooth connection that the Tile™ App uses for its bud tracking functionality. Instead, select just the product name with a small headphone icon to the left. Such as “Sesh Evo”.

**THERE ARE SCREENSHOTS BELOW SHOWING THE DIFFERENCE AS IT WOULD APPEAR ON YOUR PHONE**

Android on the left: iOS on the right:

APP LINKING. 

I HAVE THE SKULLCANDY APP ON MY DEVICE, BUT STILL CAN’T CONNECT USING MY APP-COMPATIBLE PRODUCT.

FOR ANDROID PHONES:

1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available for all Skullcandy audio products here (https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help-) 
2. Please make sure you have enabled Bluetooth and Location permissions for the app. If you have declined Location permissions, for example, you may have to go into the app settings and re-enable. 
3. With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App.  

WHY DO I NEED TO PROVIDE LOCATION SERVICES ON MY ANDROID DEVICE TO CONNECT MY HEADPHONES TO THE SKULLCANDY APP? 

Android requires that any app that uses Bluetooth also be granted location access. This is because Bluetooth can be used for a lot of things, including tracking location. The Skullcandy App uses it to discover your Skullcandy product and connect to it. If you don’t give the Skullcandy App location access, it won’t be able to find and connect to your product. The Skullcandy App does not track your location or store your data. Please be sure to grant Location permissions to enjoy the Skullcandy App experience!

FOR IOS PHONES:

1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available for all Skullcandy audio products here (https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help-) 
2. Please make sure you have enabled Bluetooth permissions in the app. If you have declined Bluetooth permissions you may have to go into the app settings and re-enable. 
3. With Bluetooth turned on and your product successfully connected to your phone, you should be able to link to the Skullcandy App. Tip: If you can listen to a podcast or stream music through your headphones or earbuds, you are successfully connected to your phone!)
4. With your Skullcandy App compatible product ready, open the Skullcandy App and link your product through app prompts to use and enjoy in-app features!

NAVIGATING THE SKULLCANDY APP.

New to the Skullcandy App? Here are some tips to help you make the most of your in-app experience.

TIPS FOR USING THE PRODUCT INTERFACE:

• Tap the “i” in the top right of your product card to view product information
• Swipe up to access product features through widgets
• Press on a widget to open informational guides to the feature
• Swipe left on the widget screen to find itemized user guides
• Scroll to the bottom of the feature and user guides to locate product registration 

SKULL-IQ TECHNOLOGY & PRODUCT FEATURE SUPPORT.

TELL ME ABOUT VOICE CONTROL!

Welcome to a new world with Skull-iQ voice control in Grind Fuel and Push Active earbuds. To use voice control commands with these earbuds, connect your product to your phone and to the Skullcandy App, then turn Voice Control ON.

For Android device users, you can close the app and continue to experience voice control and commands. For iOS device owners, keep the Skullcandy App running to issue voice commands (in either the foreground or in a backgrounded state). For best results, close apps that you are not using.

• Issue Voice commands in English
• Voice commands are best picked up while both buds are in your ears
• For best results on iPhones, keep the Skullcandy App open, and force close other apps not currently in use
• Note that high winds or loud surrounding noise may impede the microphone from hearing your voice commands

WHY ISN’T SPOTIFY TAP™ WORKING?

Make sure you have Spotify downloaded on your phone, you’re signed into an active Spotify account, and you have the Spotify App running in the background. You can then start Spotify with the custom button setting you’ve set or with Voice Controls, simply by saying “Hey Skullcandy, Spotify”.

If you are still having trouble using Spotify with button presses or voice commands, perform a Spotify app update from the Apple App Store or Google Play store.

HOW DO I SET CUSTOM BUTTON ACTIONS? AND HOW DO I CHANGE BUTTON CONTROLS ON MY EARBUDS?

On Grind Fuel and Push Active earbuds, you can customize the button press controls of your earbuds through the Skullcandy App. 

• To use the Custom Button Settings feature, link your product to the Skullcandy App and open the Button Settings widget. Then select the button setting you’d like to modify from default. 
• Simply decide what shortcut button presses you want to modify and use the pencil icon on the right of the screen to edit what function each press sequence will control. Choose from the many options in the dropdown and be sure to touch the circle for a checkmark to appear filled in the dot before you close the selection panel. Exit the selection menu to store the setting back to your earbuds.

CAN I REVERT MY EARBUDS BACK TO DEFAULT BUTTON SETTINGS?

To reset your Grind Fuel or Push Active earbud controls back to the default settings, open the Button Settings widget, scroll to the bottom, and select “Restore to default settings”. Your button actions will now be reset to default settings.

I SET A BUTTON ACTION TO TAKE PHOTO, BUT MY PHONE ISN’T TAKING PICTURES

Just like any photo taken on your phone, first, open your phone’s camera app, then be sure your earbuds are powered on and paired with your phone. Then use the button press you set for Take Photo, to control your camera and capture a picture!

HELP ME USE THE SHARE AUDIO FEATURE.

When two parties have Grind Fuel or Push Active earbuds, they can stream the same audio across both sets of earbuds. 

• The Share Audio widget provides instructions and information about how to Share Audio with a friend, this does not actually start a sharing session or join a sharing session. Follow the button press instructions to Share Audio or join a sharing session. 

WE KNOW OF A FEW SKULLCANDY APP ISSUES YOU MAY ENCOUNTER, AND WANT TO SHARE THOSE WITH YOU

ON ANDROID PHONES:

YOU COULD EXPERIENCE AN UNEXPECTED VOICE CONTROL OFF/ON WHEN BRINGING THE APP TO THE FOREGROUND.  

When coming back to the Skullcandy App, your product could disconnect and reconnect when bringing the SKDY App to the foreground. You will hear “Voice Control Off”, followed by “Voice Control On”. You can see this process happening on the product card in-app. 

• This does not affect the user or product functionality in any way, although we recognize the voice prompts may be unexpected.

HAVING ISSUES LINKING PREVIOUSLY CONNECTED PRODUCTS?

After updating to version 3.0 of the Skullcandy App, some users may experience issues connecting products they had linked with a previous version of the Skullcandy App. To solve this, please follow these steps:

• Clear the Skullcandy App’s Storage
• Open the Settings application on your device.
•  Head Over to Apps Menu
•  Choose Installed Applications
•  Find the Skullcandy App
•  Select it, Move to the Storage Tab
•  Hit Clear Storage/Clear App Data
• Uninstall the Skullcandy App and reinstall the Skullcandy App from the Google Play Store
• Ensure your app-compatible product is paired with your phone and you can stream audio to your product.
• Launch the Skullcandy App with your product connected to your phone
• Follow the intro screens and accept all permissions (Bluetooth, Location, and Media)
• Wait 2-5 seconds, a screen will open asking to connect to your product
• Select connect and your product should connect with no issues. Now when you open the Skullcandy App it will automatically connect to the product you’re using!

ON IOS PHONES:

FOR BEST RESULTS USING VOICE CONTROL

Skullcandy’s new Skull-iQ hands-free voice control is a major advancement in true wireless audio. Controlling your music, phone calls, awareness, Spotify, and even activating your phone's assistant all hands-free is incredibly powerful.   

The Skullcandy mobile app is a critical part of the hands-free voice control system and should be left running to ensure voice commands are always available. On rare occasions on iOS devices, the phone may suspend or terminate applications if resources (memory or processor time) are scarce.  This usually happens when you have a lot of apps open, even if you aren’t actively using them.   When this occurs, the voice controls may become sluggish or unresponsive or you may hear the “Voice Controls Off” voice prompt.

To solve this problem, unlock your phone and close any apps that you are not using to free up resources. Close and restart the Skullcandy app and voice controls should resume and remain reliable. If this does not help, try restarting the phone to recover memory resources. In general, you can minimize the likelihood of this issue occurring by periodically closing apps you are not using so that memory and processor resources do not become too limited. These simple steps will ensure you get the most out of your new Skull-iQ product.

 

YOU MAY EXPERIENCE INCONSISTENCY WITH PRODUCT RECONNECTION WHILE THE SKULLCANDY APP IS RUNNING IN THE BACKGROUND.  (GRIND FUEL & PUSH ACTIVE ONLY)

Earbud auto-connect to the Skullcandy App occasionally fails when the app sits idle for a while. In this instance, you may not hear a “Voice Control On” prompt. Next, you will see an App Launch Notification to “allow” access to your earbuds.  

• To fix, SELECT “ALLOW” on the App Launch Notification. The Skullcandy App will open and auto-connect to the product. You may hear “Voice Control On”. 
  
• If the auto-connection does not occur, there will be a notification at the top of the App screen. Swipe up on the notification, then select the “+” to manually connect your earbuds. 
• The longer the app is idle the more likely this is to occur. 

Reference an App Launch notification alert: 

YOU MAY EXPERIENCE AN UNEXPECTED DISCONNECT FROM THE SKULLCANDY APP WHILE THE APP IS NOT ACTIVELY UTILIZED AND EXISTS IN THE DEVICE BACKGROUND. (GRIND FUEL & PUSH ACTIVE ONLY)

The user may hear “Voice Control Off” unexpectedly and have the App Launch Notification Appear.  

• To fix, select “Allow” on the App Launch Notification. The Skullcandy App will open and auto-connect to the product. You may hear “Voice Control On”. 
  
• If the auto-connection does not occur, there will be a notification at the top of the App screen. Swipe up on the notification, then select the “+” to manually connect your earbuds. 

Reference an App Launch notification alert: 

FIRMWARE UPDATES

WHAT PRODUCTS HAVE A FIRMWARE UPDATE AVAILABLE?

There is a firmware update available for the following products:

• Grind Fuel
• Push Active
• Indy ANC

HOW DO I KNOW IF MY PRODUCT HAS AN UPDATE AVAILABLE AND HOW DO I ACCESS IT?

There are two ways to know if your product has a firmware update available:

• The Notification
• When you connected a product with a firmware update available to the Skullcandy App, a notification will drop down from the top of the screen. Select the download icon on the right of the notification to access the update
• The Product Card
• The “i” in the top right of your product card will be yellow. Select the “i” to access product information. At the bottom of the product card, there will be an “Update” button. Select “Update” to access the firmware update.

WHY CAN’T I START THE FIRMWARE UPDATE?

Make sure all of the requirements to start the update have a green checkmark next to them. The requirements are listed below:

• Your earbuds must have at least 25% battery
• Your phone must have a network connection (internet access)
• Your phone must have at least 30% battery
• Both earbuds must be connected to your phone and the Skullcandy App

If one of these requirements is not met, you’ll need to:

• Meet the requirement
• Charge your phone or earbuds
• Connect both earbuds
• Connect to a network
• Leave the update
• Access the update again

THE UPDATE FAILED, WHY AND WHAT DO I DO?

There are a number of reasons your firmware update may fail. A few of the most likely reasons are a phone call interrupted the update, the earbuds lost connection during the update, or the app was closed during the update. Whatever the case may be, there will be a notification with some instructions to follow before trying again.

• Place your earbuds in the case and close the lid. Wait about 5 seconds, then take them back out. Once they connect with the Skullcandy App, try the update again.
• If the update fails again, put the earbuds in the case and close the lid. Then force close the Skullcandy App. Launch the Skullcandy App and remove the earbuds from the case. Once they are connected with the Skullcandy App, attempt the update again.

WHAT TO DO FOR BEST RESULTS

For the best results while updating your product’s firmware:

• Force close all other apps
• Do not leave the Skullcandy App open during the update
• Keep your phone unlocked during the update
• Do not power down your earbuds during the update or put them in their case

OTHER FAQS.

HOW DO I SET A CUSTOM EQUALIZER?

The Custom Equalizer feature is currently available on these products:

• Grind Fuel
• Push Active

To set a Custom Equalizer:

• Select “Custom” on the Equalizer widget
• Tap on the graph to open the equalizer editor
• Use the touchpoints to edit the 5-band equalizer to your desired levels
• Exit the equalizer editor to save your Custom Equalizer
• Your earbuds will recall those settings and you can toggle across hearing modes including Music, Podcast, Movie presets, or your Custom EQ setting.

WHY CAN’T I CHANGE PRESET EQ MODES (MUSIC, PODCAST, MOVIE MODE) IN THE SKULLCANDY APP?

• If you have Indy Evo, Indy Fuel, or Push Ultra earbuds, you will notice EQ modes displayed but the inability to select which mode is utilized from the Skullcandy App interface. This is due to technical limitations at this time that requires you to use the button controls on your earbuds to cycle through different EQ settings.

I DOWNLOADED THE SKULLCANDY APP, BUT WHERE IS THE PERSONAL SOUND PRODUCT FEATURE?

The Personal Sound feature is currently available on these products:

• Grind Fuel
• Crusher ANC
• Crusher Evo 
• Indy ANC

Once linked to the Skullcandy App, scroll down to the widgets and set up Personal Sound for your optimized listening experience. 

**NOTE THAT PERSONAL SOUND IS NOT A FEATURE OFFERED ACROSS THESE PRODUCTS: 

• Push Active
• Indy Fuel 
• Indy Evo 
• Push Ultra  

WHY IS THE SKULLCANDY APP SHOWING A DIFFERENT BATTERY LIFE STATUS THAN MY PHONE DISPLAYS?

The Skullcandy App periodically checks the battery status of your headphones or primary earbud. At times, the Skullcandy App may show less precise battery levels than that our your phone. Additionally, on certain earbuds (Indy ANC, Indy Evo, Indy Fuel, and Push Ultra), the Skullcandy App scans battery life based on the primary earbud. The primary earbud is determined by which earbud is pulled out of the charging case first and can therefore change across usage. Where some users are running solo bud mode, the battery status of the primary bud may not match that of the secondary bud and reflect inaccurately in the Skullcandy App on occasion. 

WHILE USING SESH EVO, MY PHONE STATES “AN APP IS NEEDED TO USE THIS DEVICE”, HOWEVER, SESH EVO IS NOT A SKULLCANDY APP COMPATIBLE PRODUCT, PLEASE HELP.

When pairing your Sesh Evo to your phone, be sure to select only “Sesh Evo” and not “Sesh Evo-LE”. If Sesh Evo-LE is selected, you are trying to connect to the Tile™ app Bluetooth signal, which requires a Tile™ app connection. This is the Low-Energy Bluetooth connection that the Tile™ App uses for its bud tracking functionality and it is not the connection you want to use for streaming audio from your phone. 

**IF YOU SELECT JUST SESH EVO (WITH A SMALL HEADPHONE ICON TO THE LEFT ON ANDROID DEVICES) YOU WILL NOT BE PRESENTED WITH AN APP DOWNLOAD REQUEST.